Technical support for our X-ray systems

Service portfolio

VCxray offers a variety of services throughout the entire system life cycle to
keep your machines running efficiently and with the highest uptime.
Our work team is highly trained to seek the best benefits for your company.
Increase your efficiency with fewer problems.

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Expertise and consultancy

You can trust our highly trained
Team to help you maximize your
company‘s return on investment.

Safety

You receive efficient and rapid assistance
to ensure the safety that your company
needs in its production process.

Preventative maintenance is of utmost importance to ensure a high system uptime
and a long lifetime of critical components. Therefore, regular maintenance and
checkup by the manufacturer are required. Additionally, X-ray systems must comply
with special governmental regulations and require regular servicing.

Extended equipment lifetime
Prevention of damage
Early detection of wear
Preservation of value

Preventative Maintenance Packages
BASIC, 2 maintenances per year
STANDARD, 3 maintenances per year
PREMIUM, 4 maintenances per year
—
+ FLEX, flexible to your requested date

When investing in a VCxray system there are options to keeping your own spare parts in our stock.

For a monthly rate, we provide you availability parts on demand. You only
purchase them when you need them.

No own warehousing
With availability packages, you will get
a special discount on availability parts
Fast availability
Depending on your needs, VCxray
offers to rent spare parts

Availability Packages*
BASIC, < ETD 5 days
STANDARD, < ETD 48 hs
PREMIUM, < ETD 24 hs

* ETD, estimated time of departure. Hours
and days refer to working days

Take advantage of our experience. Many customers benefit from and value our support during the qualification phase.
Getting your VCxray system qualified according to your requirements and regulations.

Qualification according to standards by means of image quality test specimens
Focal spot measurement (according to manufacturer‘s specifications or DIN EN 12543-2)
The results of the qualification will be recorded in a detailed final report

In many cases old X-ray protection rooms or cabinets are still usable, while the technical components are broken, outdated or even obsolete.
VCxray offers comprehensive Retrofit upgrades such as X-ray component replacement, analog to digital migration, and even automation of complete systems. This applies even to systems delivered by other suppliers.

Functional expansion of existing equipment
Automation
Update with new PC hardware and software
Upgrade of X-ray technology
Improve sustainability by reusing or repurposing existing systems

Save time and money via Remote Support.
Most problems and calibration issues can be addressed remotely thereby saving valuable time and resources.
A team of skilled VCxray engineers is available for immediate help. Find out more about the process.

Phone and TeamViewer support within 2h
Many service cases are solvable remotely
Often no on-site visit is necessary

We are constantly seeking to perfect VCxray solutions.
All software updates/upgrades fit seamlessly into the VCxray ecosystem, and can be tailored to the specific applications and particular needs you require. Suggestions from our users
are integrated, optimizing the workflow.

Update with new PC hardware and software
Additional software tools
Upgrade of X-ray technology
Image intensifier to DDA

—
Regular updates are available - ask your
VC representative for more information

Besides our standard service time, we could always be there for you.

Provides telephone support and initial troubleshooting
Assign specialists for all services
All Premium Packages include a dedicated phone number

On-Call Packages
BASIC, 9 hours / 5 days
PREMIUM, 16 hours / 5 days
PREMIUM EXTENDED 24/5*, 24 hours / 5 days
PREMIUM EXTENDED 24/6*, 24 hours / 6 days
PREMIUM EXTENDED 24/7*, 24 hours / 7 days
—
* Packages in progress, available SOON!

With the Extension of your Warranty, you will have the chance to prolong it for 12, 18, or 24 months. In this way, extended warranty only helps extend the protection that we provide for failed part replacement - it does NOT reduce downtime unless it is accompanied
by a service contract AND availabiity package - warranty only means that we replace the part in however long it takes.

Extended Warranty Packages
BASIC, 12 months warranty
EXTENDED, 18 months warranty
EXTENDED PLUS, 24 months warranty
—
For more information, please contact
your local VC representative.

Contact our experts to talk about your projects and challenges

Adrian Hollweg Bacazar, Teamlead Inside Sales

Jeffrey Darby, General Manager North America

Nikita Fedorov, Gobal Sales Channel Manager

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sales@visiconsult.de

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0049 (451) 290 286-0

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No matter where you are, we are never far away.

With our Service centers and Hubs worldwide,
we will complete your staff with maximum
efficiency in your specified time frame and
without interrupting your operations.
No matter where you are, we are never far away.
Our knowledge and experience
maximize your company‘s profits.